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What payment methods do you accept?We accept credit cards, Ozow, Payflex
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Is my personal and payment information secure?Yes, our website uses SSL encryption to ensure secure transactions.
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How do I place an order?Click on the "Add to Cart" button, then proceed to checkout and follow the instructions.
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Do you offer blue light blocking lenses or other special coatings?Yes, our associated blue light blocking lenses.
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How do I place an order?Click on the "Add to Cart" button, then proceed to checkout and follow the instructions.
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How do I ensure the correct prescription?Please enter your prescription details accurately during checkout, or contact us if you're unsure.
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Do you offer prescription lenses?No, however, we offer a list of associated optometrists who offer consultations and facilitate lensing on our behalf.
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Do you ship internationally?Kindly refer to shipping policy for list of countries
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How can I track my order?You will receive tracking information via email once your order ships.
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What is your shipping policy?Kindly refer to our shipping policy on the home page or follow the link to policy.
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What is your refund policy?kindly refer to our refund policy for details on eligibility and processing times.
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How do I initiate a return or exchange?Contact us via email to obtain a return merchandise authorization (RMA) number.
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Can I return or exchange my order?Yes, please see our return and exchange policy for details by clicking button.
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Do you offer virtual try-on or other services?We do not currently offer virtual try on but will inform you once we have added this and other services to our offering.
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What are your business hours?Our business hours are 9h00 to 17h00
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How can I contact customer support?You can reach us via email (info@stonedcherrie.co.za).
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Do you offer warranties or guarantees?Yes, we offer xxxxxxxx.
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Do you offer virtual try-on or other services?We do not currently offer virtual try on but will inform you once we have added this and other services to our offering.
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Do you have physical stores?No we do not have any current stores. All our products are available online. If you have any further questions, feel free to contact us! We're here to help.
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